We hold every single customer in high regard. Our foremost priority is ensuring that the men’s clothing items you order are delivered to you as swiftly as possible. The following details the journey of your order, from payment to delivery.

Note: Our orders only include product fees and shipping fees (where applicable). Our customers are not required to pay for import fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order has been authorized and verified, we’ll promptly send you a confirmation email. This serves as your first indication that your order is officially on its way to being processed.

Processing

The processing of your order typically takes 1 – 2 business days across all countries. Please bear in mind that holidays and weekends are excluded from this timeframe. During this period, our team is carefully preparing your men’s apparel items for shipment, ensuring they meet our high standards of quality.

Shipping

Shipping your order to its destination generally takes approximately 7 to 14 business days, regardless of the country. When your order is dispatched, we’ll send you an email notification containing a tracking number. This allows you to monitor the progress of your shipment in real-time.

Shipping Fee: For orders with a total amount less than 99,wechargeaflatshippingfeeof11.99 for all countries. However, if your order totals $99 or more, we offer free shipping as a token of our appreciation for your business.

Delivery

Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your coat within 8 – 16 business days in all countries.

Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will contact you to either modify the address or cancel the order.

Track Order Status

You have the ability to track your order status independently. After your order leaves our warehouse, we’ll send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

If you wish to track your order, simply click on “Track Order” for detailed information. In the event that there are no updates, you can send us an email, and we’ll check the details for you.

Causes of Delay

Tracking updates may be delayed due to unforeseen force majeure events, including:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Circumstances: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel, along with other local issues during busy periods.

Contact Us

If you have any queries or concerns regarding our shipping policy or your order, please don’t hesitate to get in touch with us.

On business days, we’ll respond to your inquiries within 24 hours, ensuring that you receive the assistance you need promptly.